Notification preferences are managed from My Account. They are personal settings: changing them affects only the signed-in account. You can subscribe independently to processing-failure notifications and upload-completion notifications for the workspaces you can access.

Open My Account, then scroll to Processing Failure Notifications or Upload Notifications. Each section displays the number of workspace subscriptions currently selected.

Choose workspaces for processing-failure emails

  1. In Processing Failure Notifications, select Manage Notification Workspaces.
  2. Search by workspace name if needed.
  3. Select the workspaces where a processing failure should email you. Use Select All or Select None when that is faster.
  4. Select Save Workspaces.

Processing-failure notifications are intended to help you respond when automated work cannot complete. They do not replace the Dashboard or Support ticket details. When you receive one, use the workspace and project information in the email to check the relevant portal status or open a ticket with the failure details.

Choose workspaces for upload-completion emails

  1. In Upload Notifications, select Manage Notification Workspaces.
  2. Select the workspaces where completed uploads should email you.
  3. Select Save Workspaces.

An upload-completion notification confirms the upload event. It does not by itself confirm that every downstream processing step is complete. Use the Dashboard or the relevant file workflow to follow processing status after an upload.

Important limits and troubleshooting

The workspace list contains only workspaces currently available to your account. You cannot subscribe to a workspace that you cannot access. Saving replaces the full selection for that notification type, so leave a workspace checked if you want to continue receiving its emails.

  • A workspace is missing: confirm that you still have an active membership. Contact a workspace manager if access should be added or restored.
  • No workspaces are listed: the account currently has no eligible workspace memberships.
  • You are receiving too many emails: remove workspaces from the relevant notification type and save.
  • You did not receive an expected email: confirm the workspace remains selected, then check your email filtering or quarantine rules before opening a Support ticket.